Enterprise Performance
Our Enterprise Performance team is at the forefront of enterprise package insights and platform technology, working across finance, supply chain, manufacturing, and IT operations to support delivery of holistic performance improvement and package led large scale digital transformation. Join our team of strategic advisors and architects, differentiated by our industry depth to help collaborate and leverage your experience in strategy, process design, technology enablement, and operational services to enable the heart of business insights and collaborate with the businesses as they navigate their enterprise growth and transformation journeys.
Position Summary
Level: Operations Associate Vice President
As an Operations Associate Vice President at Deloitte, you will be responsible for the comprehensive management of project scope, delivery, timelines, stakeholders, budget, issues, risks, and quality. This includes overseeing project planning and execution, ensuring alignment with organizational objectives, and maintaining clear communication with all stakeholders. You will proactively identify and mitigate risks, resolve issues as they arise, and ensure that projects are delivered on time, within budget, and to the highest quality standards, contributing to the overall success of the organization.
Work you’ll do: A Process Excellence role involves leading and managing process improvement projects to enhance operational efficiency, reduce waste, and improve overall performance. Here are some key responsibilities and qualifications:
Key Responsibilities for a Process Excellence or Continuous Improvement Expert
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Process Assessment and Analysis: Conduct thorough assessments of existing business processes, identifying areas for improvement, inefficiencies, and bottlenecks.
- Conduct and run large scale ideations to ensure idea funnel is thoroughly rich & ensure it is taken to execution. Knowing the methodologies for calculating the Hard Save and Soft save from each benefit.
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Mine & Analyze data to identify trends and opportunities for improvement.
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Process Improvement and Implementation: Develop and implement efficient workflows and processes, utilizing methodologies such as Lean, Six Sigma, and Agile.
- Lead cross-functional teams in process mapping, drawing VSM’s (Value Stream Mapping), understanding E2E (End to End) of the process (both upstream & downstream), conduct analysis, and optimization initiatives.
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Should have extensive knowledge on all the levers leveraged for Continuous improvements like Standardisation & Consolidation, Process optimization, should have developed COE models, Resource Optimisation, Identify areas which are manual and need to check on automation for the same.
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Define Process Maturity Framework for all the processes & define the Gold standards of the process.
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Agile Framework to be implemented on the Delivery Floor – Agile Stand ups, 3*3 matrix, control charts, Risk Log, Issue log & Escalation log to be reviewed & audited, Maintain Bulls eye view of the process, White boards of Metrics.
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Stakeholder Collaboration: Collaborate with stakeholders to gather requirements and define key performance indicators (KPIs) for process enhancements. Facilitate workshops and training sessions to engage cross-functional teams in process improvement initiatives.
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Performance Metrics and Reporting: Develop and maintain comprehensive process mapping systems, track performance metrics, and report on process performance.
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Training and Development: Teach and mentor personnel on process excellence methodologies and tools, promoting a culture of continuous improvement. Conduct YB/GB/Lean/VSM & Six Sigma trainings for multiple resources, develop project charters & coach and guide the team on DMAIC Methodologies.
The team:
The Enterprise Operations Portfolio comprises offerings designed to maximize client value in Finance, Supply Chain, and IT operations. By adopting a holistic approach—from strategy development to process design and technology enablement—it helps clients address challenges and optimize business operations. As organizations pursue digital transformation, these functions become crucial for engaging customers, suppliers, and stakeholders. Leveraging combined expertise in strategy, operations improvement, implementation, and managed services, the portfolio enables creative resource deployment and drives innovation at market speed, supporting clients in achieving impactful, future-ready operational outcomes.
Qualifications
Must Have Skills/Project Experience:
- Education: Bachelor's degree in Arts & Science, Business, Engineering, or a related field.
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Experience: Proven 15 plus years of experience in process management or consulting, with experience in Lean or Six Sigma methodologies preferred.
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Proven experience in running BB or GB Projects partnering with the respective delivery teams.
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Business knowledge across multiple domains would be an added advantage.
Mandatory Certifications:
- Lean or Six Sigma Certified from a reputed institute
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Green Belt or Black Belt Certified
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Agile Scrum Master Certification
Skills:
- Strong analytical and problem-solving skills
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Excellent communication and stakeholder management skills
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Ability to work under pressure and lead cross-functional teams
Goals and Objectives:
- Improve operational efficiency and productivity
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Reduce waste and costs
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Enhance customer satisfaction and quality
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Achieve measurable results through process improvement initiatives.
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Develop and implement process excellence strategies that align with organizational goals
Have Skills/Project Experience/Certifications:
- Certifications such as Lean, Six Sigma Black Belt will be an advantage
Education:
- Bachelors/ Masters in Finance and Accounting from accredited university
Location:
Shift Timings:
- 24*7 (Including night shift)
- 5 days work from office
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
