Job Description – IT Support Executive
Company: Rohan Corporation
Location: Mangalore, Karnataka
Department: IT / Administration
Position: IT Support Executive – Hardware & Software
Experience: 1–3 Years
Employment Type: Full-Time
Job Summary
We are looking for an IT Support Executive to handle day-to-day hardware, software, network, and technical support requirements within the office. The person will be responsible for ensuring that all employees have properly functioning computers, systems, internet, printers, email, and other IT equipment.
Key Responsibilities
- Provide day-to-day IT support to employees for hardware and software issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
- Troubleshoot hardware problems and coordinate repairs/replacements when required.
- Install and maintain Windows, MS Office, antivirus, and other required software.
- Create and manage official email IDs and user accounts.
- Provide basic LAN, Wi-Fi, internet, and network troubleshooting.
- Maintain IT assets including laptops, desktops, printers, accessories, and other equipment.
- Keep proper records of IT assets issued to employees.
- Support new employee onboarding with laptop, email ID, system access, software, and other IT requirements.
- Handle employee IT requirements during joining, transfer, and exit.
- Take regular data backup and basic system security measures.
- Monitor antivirus, software updates, and system performance.
- Coordinate with external IT vendors/service providers whenever required.
- Ensure proper IT security, access control, and confidentiality of company data.
- Maintain an IT issue/ticket tracker and provide timely resolution.
- Support CCTV, biometric attendance, projectors, video conferencing, and other office technology as required.
Required Skills
- Good knowledge of computer hardware and troubleshooting.
- Knowledge of Windows OS, MS Office, email, printers, and networking.
- Basic knowledge of LAN, Wi-Fi, routers, switches, and internet troubleshooting.
- Ability to install and configure software and systems.
- Good problem-solving and communication skills.
- Ability to provide quick and patient support to employees.
- Good documentation and IT asset management skills.
Qualification
Diploma / B.E. / B.Tech / BCA / B.Sc. IT / Computer Science or equivalent qualification.
Preferred
- 1–3 years of experience in IT support / desktop support / system administration.
- Experience handling IT support for an office/company environment.
- Knowledge of biometric systems, CCTV, printers, and basic networking will be an advantage.
- Should be willing to handle on-site technical support whenever required.
Share your profile on [email protected] / 9035247587
Pay: ₹15,693.68 - ₹30,357.34 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
