Location: Ahmedabad (Work from Office)
Experience: 1–2 Years
About E2M:
E2M is a trusted white-label digital solutions partner helping agencies across the US, UK, Canada, Australia, and Europe scale their businesses. With 350+ professionals and over 13 years of industry expertise, we specialize in Web Development, Digital Marketing, AI Solutions, and eCommerce services while fostering a culture of continuous learning and growth.
Job Overview:
We are looking for a proactive Desktop Support Engineer to join our IT team. The ideal candidate should have 1–2 years of hands-on experience providing technical support, troubleshooting hardware and software issues, and maintaining IT systems. You'll play a key role in ensuring employees receive timely technical assistance while maintaining a stable and secure IT environment.
Key Responsibilities
- Provide first-level technical support for desktops, laptops, printers, and peripherals.
- Install, configure, and troubleshoot Windows, macOS, and basic Linux operating systems.
- Resolve hardware and software issues through onsite and remote support.
- Install, upgrade, and maintain business applications.
- Configure email accounts, printers, VPNs, and network connectivity.
- Manage user accounts and permissions.
- Maintain IT asset inventory and documentation.
- Respond to helpdesk tickets within defined SLA timelines.
- Assist in onboarding and offboarding employees by preparing and configuring devices.
- Coordinate with vendors for hardware repairs and warranty claims.
- Perform routine system health checks and preventive maintenance.
- Assist in maintaining endpoint security and antivirus solutions.
Required Skills
- Good knowledge of Windows 10/11 and macOS.
- Basic knowledge of Linux systems.
- Hardware troubleshooting for desktops and laptops.
- Understanding of LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN.
- Familiarity with Microsoft 365 and Outlook.
- Experience with ticketing/helpdesk systems.
- Basic understanding of Active Directory or user management.
- Knowledge of endpoint security and antivirus tools.
- Strong analytical and troubleshooting skills.
- Good communication and interpersonal skills.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications such as CompTIA A+, Google IT Support, Microsoft Fundamentals, or equivalent are a plus.
- Experience supporting both Windows and Mac environments is preferred.
What We're Looking For
- Customer-first attitude with strong problem-solving skills.
- Ability to prioritize and manage multiple support requests.
- Eagerness to learn new technologies.
- Team player with excellent communication skills.
- Ownership mindset and attention to detail.
Why Join E2M?
- Work with one of India's leading white-label digital service providers.
- Learning-focused work environment.
- Career growth opportunities.
- Collaborative and supportive culture.
- Modern office infrastructure.
- Employee engagement activities and events.
Pay: ₹350,000.00 - ₹500,000.00 per year
Experience:
- Desktop support: 1 year (Preferred)
- MacOS: 1 year (Preferred)
- Firewall: 1 year (Preferred)
Location:
- Ahmedabad, Gujarat (Required)
Work Location: In person
