Relationship Building: Act as the main point of contact to build trust, establish rapport, and maintain strong, long-term client relationships.Issue Resolution: Listen to client concerns, troubleshoot problems, and collaborate with internal teams (e.g., tech, sales, or product) to ensure swift resolutions.Account Management: Identify client needs and recommend appropriate products or services, including cross-selling and upselling.Feedback Collection: Regularly gather customer feedback and report on customer satisfaction metrics (like CSAT or NPS) to management.Communication: Provide clients with regular updates, reports, and relevant information regarding service performance and new offerings.Database Management: Keep detailed, accurate records of all client interactions and account statuses in Customer Relationship Management (CRM) software.
Pay: ₹13,000.00 - ₹16,000.00 per month
Work Location: In person
