For the position of Senior Manager- Service(Repair Service and Operations)
Location: Vasai
About Evolute group -
Evolute Group – One ecosystem. Infinite impact.
Evolute Group is a future-ready Indian technology conglomerate built on the belief that technology, when led by the right intent, can create lasting impact at scale. Operating as an integrated ecosystem across Fintech, Digital Identity Embedded Solutions, Electronic Manufacturing, and Industrial Electronics, Evolute brings together deep engineering, indigenous innovation, and manufacturing excellence to deliver mission-critical solutions in India and global markets.
Guided by its vision of Techpowering the World®, Evolute enables leaders and teams to move ideas seamlessly from concept to deployment, combining speed, ownership, and accountability. The Group’s culture values hands-on leadership, clarity of execution, and long-term thinking, empowering individuals to build businesses—not just manage functions.
Evolute Fintech Innovations plays a pivotal role in India’s financial inclusion and e-Governance journey, delivering Digital Identity Solutions, Aadhaar-certified biometric devices, micro-ATMs, Android POS systems, secure device management platforms, and geo-location security solutions. With over 500,000 devices deployed, teams work close to real-world impact—where trust, uptime, and scale matter every day.
Evolute’s Electronic Manufacturing arm, Evolute Cleantech Solutions promoting ”Evoflex”, redefines EMS Repair and Refurbishment, through a modular, flexible “buy-what-you-need” model, enabling faster innovation cycles and operational resilience.
Glomore Electro-Tech Solutions an Industrial Electronics Components business, built on a 40+ year legacy, continues to support thousands of MSMEs, OEMs and ODMs with reliable, application-led solutions including its renowned brand of relays ‘Leone’;
SpiritusPay is building a B2C transaction platform to enable last-mile transaction renewal solutions.
Backed by globally recognized certifications including ISO 9000/27001/30414, STQC,MOSIP, PCI/PTS, EMV,TQM (Mastercard),DSIR GPTW recognition, Evolute is entering a phase of disciplined, innovation-led growth.
Evolute offers the opportunity to shape industries, build enduring capabilities, and lead with purpose—while creating measurable impact across industries and markets.
Role Purpose [Why this role exists/ Business Problems This Role Will Solve] (2–4 lines defining business purpose):
Team Lead – B2B Repair and refurbishment services of Consumer electronics products and smart devices. responsible for managing a team of technicians, ensuring timely and high-quality B2B repair and refurbishment services.
The role includes troubleshooting hardware and board-level issues, overseeing parts replacement, maintaining repair quality, managing spare parts, and ensuring proper workflow, reporting, and team performance.
Critical Skills Required:
A. Must-Have Functional Skills
Skill
Required Level [Basic/Intermediate/ Advance]
Repair Refurbishment Operations Management
Advanced
Consumer Electronics Smart Device Troubleshooting
Advanced
Board-Level Diagnosis Repair
Advanced
Team Leadership Performance Management
Advanced
Service Centre Operations Workflow Management
Advanced
Spare Parts Planning Inventory Management
Advanced
Quality Control Process Improvement
Advanced
MIS Reporting Data Analysis
Intermediate
Vendor Procurement Coordination
Cost Control Operational Efficiency Management
B. Transferable/ Trainable Skills
- Lean Manufacturing and Six Sigma concepts.
- Customer Service and Escalation Management.
- ERP / Service Management Systems.
- Advanced Analytics and Dashboard Reporting.
- Project Management and Change Management.
Major Areas of Contribution:
1. Strategic Contribution:
1. Team Leadership Operations Management
- Lead, supervise, and support technicians engaged in diagnosis and repair, testing, and refurbishment of Consumer electronics products and smart devices.
- Allocate tasks, manage daily workflow, and ensure timely completion of repairs. Hourly daily output is most important.
- Train and mentor technicians on troubleshooting methods, board-level repair techniques, and test procedures.
- Monitor team discipline, SOP adherence, attendance, and performance.
2. Repair Technical Responsibilities
- Perform advanced diagnosis of Consumer electronics products and smart devices including power issues, functional other issues, charging faults, overheating, and performance failures and embedded software related cases.
- Conduct testing, fault isolation, and verification of repair quality.
- Oversee component-level and part-level replacement and consumables usage. And control opex.
- Execute or supervise chipset- and board-level troubleshooting using schematics,multimeters, oscilloscopes, and BGA workstations.
- Ensure proper documentation of repair findings, parts used, and service logs.
2. Functional Contribution:
1. Spare Parts Management Procurement Coordination
- Review spare part requirements and ensure timely procurement of genuine or approved parts.
- Work with procurement teams/vendors to maintain optimal stock levels.
- Verify incoming parts for accuracy, compatibility, and quality.
- Track usage, wastage, and cost efficiency of parts.
2. Quality Control Reporting
- Ensure repairs meet company quality standards and customer satisfaction targets.
- Conduct final QC checks on completed units before dispatch.
- Maintain and update repair MIS, daily output reports, TAT reports, and parts
- consumption reports.
- Identify recurring issues and recommend process improvements.
3. Compliance Safety
- Enforce ESD safety practices and workplace discipline across the repair facility.
- Ensure proper calibration and maintenance of repair and testing equipment.
- Maintain compliance with company policies, warranty guidelines, quality systems, and safety regulations.
- Promote 5S and continuous improvement initiatives within the department.
Success Indicators in First 6 Months
- Achieve targeted repair output and turnaround time (TAT) objectives.
- Improve repair productivity and technician utilization across the department.
- Reduce repeat failure rates and improve First-Time-Right (FTR) performance.
- Establish effective spare parts planning and inventory control mechanisms.
- Implement process improvements resulting in measurable cost savings and operational efficiency.
- Build a disciplined, high-performing repair operations team with strong adherence to SOPs and quality standards.
Ideal Candidate Background
- Bachelor's Degree / Diploma in Electronics, Electrical, Instrumentation, or related Engineering discipline.
- 8–12 years of experience in repair operations, refurbishment services, service centres, EMS, consumer electronics, smart devices, or industrial electronics.
- Minimum 3–5 years of experience leading repair teams and operations.
- Strong exposure to board-level troubleshooting, diagnostics, repair processes, and quality systems.
- Strong analytical, operational, and people management skills.
Experience managing repair centres for:
Growth opportunity for this role:-
- Progression to Head – Repair Refurbishment Services.
- Opportunity to lead multi-location service and refurbishment operations.
- Exposure to EMS, manufacturing operations, reverse logistics, and aftermarket services.
- Leadership opportunities across Operations, Quality, Service Delivery, and Business Unit Management functions.
CTC:
Bachelor's Degree / Diploma in Electronics, Electrical, Instrumentation, or related Engineering discipline
