Front Desk Executive / Admin oversees daily front desk operations at the golf range, ensuring excellent customer service, managing bookings, handling payments, supervising staff, and maintaining operational records using tools such as Microsoft Excel and POS systems.
Key Responsibilities
Customer Service
- Welcome and assist customers visiting the golf range.
- Handle inquiries, bookings, and customer complaints professionally.
- Provide information about pricing, memberships, and golf range services.
Front Desk Operations
- Manage daily check-ins, bookings, and payments.
- Maintain accurate records of customers and transactions.
- Ensure front desk operations run smoothly.
Staff Management
- Supervise and schedule front desk staff.
- Train team members on customer service standards and operational procedures.
Excel & Reporting (Required)
- Maintain daily sales and customer data in Microsoft Excel.
- Prepare daily, weekly, and monthly reports using Excel spreadsheets.
- Track memberships, bookings, and revenue records.
- Manage inventory and operational logs using Excel.
Required Skills & Qualifications
- Experience in customer service, hospitality, or sports facility management.
- Proficiency in Microsoft Excel (data entry, basic formulas, reporting) - non-negotiable
- Knowledge of POS systems and cash handling.
- Strong organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
