This role is based in India and as such all normal working days must be carried out in India.
Join us as a Production Analyst, AWS
- Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
- You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
- This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
- We're offering this role at associate level
As a Production Analyst, you’ll be providing input to and supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms.
In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.
Your role will involve:
- Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
- Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
- Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
- Building relationships with platform, domain and relevant cross-domain stakeholders
- Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations
To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need at least five years of IT experience, including strong exposure to application and production support within financial systems, with hands-on expertise in L1 and L2 support, incident management and ITIL-based service operations to ensure the stability and availability of cloud-hosted applications. You bring solid technical skills across AWS services such as Athena, PySpark, Glue, RDS and CloudWatch, along with experience in Angular, NodeJS, Tableau and CI/CD and DevOps practices, supported by a strong foundation in database technologies.
You'll need good understanding of finance domains including general ledger, risk, treasury and reporting, with a focus on data integrity, controls and compliance, and you demonstrate strong analytical thinking, effective stakeholder communication and a proactive approach to issue resolution and continuous improvement to reduce incidents and enhance system performance.
We’ll also look to you to demonstrate:
- Technical knowledge, including platform, technology, products and domains
- Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
- An understanding of operational principles
- Good collaboration and stakeholder management skills
