Company Overview
Comprinno Technologies Pvt. Ltd. is a NASSCOM-incubated company based in Bangalore, specializing in cloud computing and IT infrastructure automation.Our flagship platform, Tevico, is an advanced cloud governance and observability solution that helps enterprises to manage large AWS cloud deployments. enhances uptime and service quality by proactively identifying performance degradation and triggering automated recovery workflows.Comprinno also offers a wide range of professional services, helping customers migrate, modernize, secure, and manage their AWS cloud environments. As an AWS Advanced Consulting Partner, we support customers in adopting cutting-edge technologies, including GenAI, to accelerate digital transformation.
Position Summary
We are seeking an experienced CloudOps Engineer L2 to join our managed services team. This role requires a seasoned professional who can handle complex cloud operations, lead incident resolution initiatives, and drive automation while mentoring junior team members. The successful candidate will play a critical role in delivering high-quality managed services to our clients while maintaining operational excellence.
Key Responsibilities
1. Incident & Problem ManagementLead incident management and resolution for complex cloud infrastructure issuesTroubleshoot and resolve complex technical problems across multi-cloud environmentsParticipate in on-call rotation and emergency responseConduct root cause analysis and implement preventive measures to reduce recurring incidents
2. Operations & MaintenanceManage comprehensive patch management programs across cloud environmentsExecute and monitor backup and recovery operations ensuring data integrityImplement and oversee change management processes and proceduresConduct tactical capacity planning and resource optimization activities
3. Security & ComplianceImplement security compliance requirements and industry best practicesIdentify and remediate security vulnerabilities in cloud environmentsEnsure adherence to security frameworks and regulatory requirementsSupport compliance audits, assessments, and documentation
4. Client & Team LeadershipParticipate in client technical meetings and provide expert consultationMentor junior team members and facilitate knowledge transfer sessionsContribute to technical documentation, runbooks, and knowledge base maintenanceLead cost optimization initiatives and provide recommendations to clientsKey Performance Indicators (KPIs)MTTR (Mean Time to Resolve) - Target incident resolution timesAutomation Efficiency—Percentage of automated vs manual processesIncident Reduction—Month-over-month incident decreaseUptime Percentage—System availability and reliability metricsCost Optimization—Achieved cost savings for client environmentsPatch Compliance—Percentage of systems with current security patchesBackup Success Rate—Successful backup completion percentageChange Success Rate—Successful change implementation without rollbackTechnical Debt Reduction—Improvement in system architecture and processesClient Satisfaction Scores—Client feedback and satisfaction ratingsSecurity Compliance—Adherence to security standards and frameworksDocumentation Quality—Completeness and accuracy of technical documentationKnowledge Sharing—Contribution to team learning and developmentTeam Mentoring—Effectiveness in developing junior team members
Required Qualifications:
EducationBachelor's degree in Computer Science, Information Technology, Engineering, or related technical field
CertificationsAWS Certified Solutions Architect - Associate (preferred)Additional AWS certifications (Professional level preferred)Relevant cloud certifications from Azure or GCP (advantageous)
Technical Skills
Cloud Platforms: Extensive experience with AWS services including EC2, S3, RDS, EKS, ECS, VPC, Lambda, CloudFormationOperating Systems: Strong knowledge of Linux and Windows server administration
Networking: Understanding of cloud networking, VPCs, security groups, and network troubleshootingSecurity: Knowledge of cloud security best practices, IAM, encryption, and compliance frameworksProfessional Experience3–5 years of hands-on experience in cloud operations and infrastructure managementProven track record in incident management, troubleshooting, and problem resolutionExperience in managed services environment with client-facing responsibilitiesPrevious experience in automation implementation and process improvement
Preferred Qualifications: Master's degree in relevant technical fieldExperience with multiple cloud platforms (AWS, Azure, GCP)Knowledge of containerization technologies (Docker, Kubernetes)
Experience with configuration management tools (Ansible, Chef, Puppet)Understanding of ITIL framework and service management practicesPrevious experience in team leadership or mentoring rolesPersonal AttributesStrong analytical and problem-solving capabilitiesExcellent written and verbal communication skillsAbility to work effectively under pressure and manage multiple prioritiesStrong attention to detail and commitment to qualityCollaborative mindset with ability to work in cross-functional teamsContinuous learning attitude and adaptability to new technologiesCustomer-focused approach with strong service orientationWorking ConditionsFull-time position requiring work from office in Pune, Maharashtra
Participation in on-call rotation schedule including weekends and holidaysOccasional travel may be required for client meetings or trainingFast-paced environment with multiple concurrent projects and priorities
What We Offer
Competitive salary and performance-based incentives.Comprehensive benefits packageProfessional development and certification opportunities. Career advancement pathways. Collaborative and innovative work environmentOpportunity to work with cutting-edge cloud technologies
Job Type: Full-time
Pay: ₹700,000.00 - ₹1,500,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Current CTC ?
- Expected CTC ?
- Notice Period?
Experience:
- total work: 3 years (Preferred)
Work Location: In person
