Requirements• Will operate within a US Time Zone• 10+ years of leading teams handling Customer Support /Customer Experience for a SAAS ware global organisation, including training, and hypercare for enterprise customers Experience in managing ongoing customer rela7onships with global enterprise customers largely in the US and EMEA regions • Ability to establish KPI’s and metrics to drive efficient customer support • Excellent communication skills in English, both written and verbal • Well-organized self-starter with an excellent work ethic, aTen7on to detail, and a desire to learn
