Job Title: Admission CounselorJob Summary
We are looking for a dynamic and result-oriented Admission Counselor to join our training institute. The ideal candidate will be responsible for counseling prospective students, understanding their career goals, explaining our training programs, and converting inquiries into admissions. The candidate should possess excellent communication, persuasion, and relationship-building skills.
Key ResponsibilitiesStudent Counseling
- Counsel prospective students and parents regarding available courses and career opportunities.
- Understand students' educational background, career aspirations, and recommend suitable training programs.
- Explain course details, curriculum, fees, batches, certifications, and placement support.
- Address queries through phone calls, WhatsApp, email, and walk-in visits.
Lead Management
- Follow up on inquiries received from digital marketing campaigns, social media, website, and referrals.
- Maintain accurate records of leads and student interactions in the CRM or admission system.
- Convert inquiries into admissions by providing timely guidance and follow-ups.
- Meet daily, weekly, and monthly admission targets.
Admission Process
- Guide students through the admission and registration process.
- Assist in document collection, fee payment, and enrollment formalities.
- Coordinate with the operations and training teams to ensure a smooth onboarding experience.
Relationship Management
- Build long-term relationships with prospective and existing students.
- Maintain regular communication with leads until enrollment.
- Ensure a positive admission experience and high student satisfaction.
Reporting
- Prepare daily and weekly reports on inquiries, follow-ups, admissions, and conversions.
- Track admission performance and provide feedback to improve conversion rates.
Required Skills
- Excellent communication and interpersonal skills.
- Strong counseling and persuasion abilities.
- Sales and customer relationship management skills.
- Confidence in handling walk-in and telephonic inquiries.
- Basic computer knowledge (MS Office, Google Workspace, CRM).
- Ability to achieve admission and revenue targets.
Preferred Experience
- Experience in EdTech, coaching centers, training institutes, colleges, or educational consultancies.
- Familiarity with CRM software and lead management tools.
Key Performance Indicators (KPIs)
- Monthly admission targets achieved.
- Lead-to-admission conversion rate.
- Number of follow-ups completed.
- Student satisfaction and feedback.
- Revenue generated through admissions.
- Response time for new inquiries.
Pay: ₹220,000.00 - ₹360,000.00 per year
Work Location: In person
