About the Role:
We’re looking for an enthusiastic and service-oriented Customer Relationship Executive (CRE) to manage and enhance the experience of our direct-to-consumer (B2C) customers. This role is key to ensuring customer satisfaction, loyalty, and support across our D2C platforms, social media, and support channels.
Key Responsibilities:
- Handle customer queries, complaints, and feedback across platforms (calls, What’s App, email, social media).
- Provide prompt and accurate information about products, orders, and policies.
- Assist with order placement, delivery tracking, returns, refunds, and exchanges.
- Collaborate with logistics, operations, and warehouse teams to ensure timely delivery and resolution.
- Maintain up-to-date customer records in the CRM system.
- Follow up with customers to ensure issue resolution and gather feedback.
- Upsell or cross-sell products when relevant (non-pushy, helpful approach).
- Keep track of common customer issues and share insights for improvement.
- Help create a positive, responsive, and professional brand image through customer interaction.
Requirements:
- Bachelor’s degree in any discipline (preferred: BBA, B.Com, BA, etc.)
- 3 years of experience in customer service, D2C support, or eCommerce (food/FMCG sector preferred)
- Strong communication skills in English and Hindi (Marathi is a plus)
- Proficient in MS Office, Excel, CRM tools, What’s App Business, and basic order management systems
- Positive attitude with excellent listening and problem-solving skills
- Ability to handle a high volume of customer interactions with empathy and professionalism
- Comfortable working in a fast-paced, customer-centric environment
Job Type: Full-time
Pay: ₹300,000.00 - ₹350,000.00 per year
Application Question(s):
- What is your CTC and ECTC ?
- What is your notice period ?
- How many years of experience do you have as a Customer Relationship Executive
Work Location: In person
