Front Office Executive- Job Description
Job Summary
The Front Office Executive is the first point of contact for patients, visitors, and consultants. The role is responsible for delivering exceptional customer service by managing patient registrations, appointments, billing coordination, and ensuring smooth front office operations. The executive plays a vital role in creating a positive patient experience while maintaining professionalism, confidentiality, and operational efficiency.
Key Responsibilities
Patient Reception & Registration
- Welcome patients, visitors, and consultants courteously.
- Register new patients and update existing patient records accurately.
- Verify patient details and maintain complete documentation.
- Guide patients to the appropriate department or consultant.
Appointment Management
- Schedule, confirm, reschedule, and cancel appointments.
- Coordinate with doctors regarding consultation timings and availability.
- Ensure timely patient flow and minimize waiting time.
Billing & Payment Coordination
- Generate consultation and service bills.
- Collect payments and issue receipts.
- Coordinate with the billing and accounts team for payment-related queries.
- Maintain accurate daily cash and transaction records.
Patient Support
- Respond to patient enquiries in person, over the phone, email, and WhatsApp.
- Provide information about healthcare services, health packages, doctors, and operational timings.
- Address patient concerns professionally and escalate issues when required.
Administrative Responsibilities
- Maintain front office registers and patient records.
- Ensure proper filing and documentation.
- Prepare daily reports on appointments, registrations, and collections.
- Maintain the reception area in a clean, organized, and professional manner.
Coordination
- Coordinate with Nursing, Pharmacy, Laboratory, Radiology, Café, Housekeeping, and other departments for seamless patient service.
- Assist consultants with patient scheduling and coordination.
- Support health camps, wellness programs, and promotional activities organized by the centre.
Compliance
- Maintain confidentiality of patient information.
- Follow NABH standards, company policies, and patient privacy guidelines.
- Ensure compliance with healthcare documentation and operational procedures.
Required Qualifications
- Bachelor's degree in any discipline (Healthcare/Hospital Management preferred).
- 1–3 years of experience in a hospital, clinic, diagnostic centre, or healthcare facility.
- Freshers with excellent communication skills and a willingness to learn may also apply.
Required Skills
- Excellent verbal and written communication skills.
- Customer service and patient relationship management.
- Professional appearance and positive attitude.
- Strong interpersonal and problem-solving skills.
- Good organizational and multitasking abilities.
- Proficiency in MS Office and Hospital Management Systems (HMS).
- Ability to work under pressure in a fast-paced healthcare environment.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
