Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibility:
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Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
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3+ years supporting hospital Revenue Cycle applications
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Experience with Patient Accounting systems (Invision preferred, Oracle Health/Cerner strongly preferred)
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Experience supporting 835 remittance files and 837 claims transactions
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Experience with revenue cycle vendor applications such as Change Healthcare, FinThrive, Quadax, Experian, clearinghouses, and payment posting solutions
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Application troubleshooting, configuration, production support, and incident resolution experience
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Experience with system testing, upgrades, implementations, and workflow optimization
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Knowledge of patient billing, claims processing, payment posting, denials, collections, and reimbursement workflows
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Healthcare IT Revenue Cycle application support experience
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Patient Accounting system experience (Invision and/or Oracle Health/Cerner preferred)
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Claims, billing, payment posting, and remittance processing knowledge
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Third-party revenue cycle vendor support experience
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Experience working in a production support environment
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Understanding of interfaces, file processing, and data validation
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Familiarity with ServiceNow or similar ticket management systems
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Proven solid communication, troubleshooting, and customer service skills
Soft Skills
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Proven solid analytical and problem-solving abilities
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Proven excellent verbal and written communication skills
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Proven ability to work independently with minimal supervision
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Proven solid customer service mindset and professionalism
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Proven ability to prioritize competing demands in a fast-paced environment
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Proven collaborative team player who works effectively with operational, technical, and vendor partners
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Proven adaptable and comfortable navigating organizational and system changes
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Proven solid documentation, organizational, and follow-through skills
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Demonstrated ownership and accountability for issue resolution
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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