Qualification: Diploma, Engineering, ITI (Electrical/ Electronics) with 3+ years of Experience in AV field.
Preferably good at communication both verbal and written.
AV Certification is must.
Communicate effectively with customers, team members and colleagues across University.
Resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems.
Provide support for the operation and maintenance of AV equipment’s.
Provide support for events and including setting up and operating equipment’s.
Receive and handle requests for support following agreed procedures.
Respond to requests for support by providing information to enable incident resolution and promptly allocate unresolved calls as appropriate.
Maintain records and advise relevant persons of actions taken.
Investigate problems in systems and services and assist with the implementation of agreed remedies and preventative measures including the maintenance of AV systems in teaching areas.
Undertake commissioning of new technical areas including specialist AV and IT equipment, control systems, and audio induction loops.
Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
