Job Title: Front Office & Reservations Manager (Operations All-Rounder) Property: Rawla Udaipur (17-Room Boutique Hotel & Bar) Location: Udaipur, Rajasthan Employment Type: Full-Time Salary: ₹18,000 - ₹28,000 per month + Performance Incentives on Direct Bookings Start Date: Immediate (Targeting August 1st Launch) About the Property Rawla Udaipur is a premium 17-room boutique hotel preparing for a highly anticipated relaunch on August 1st. Featuring an exclusive on-site bar (fully licensed) and an in-house kitchen, we cater to leisure travelers and weekend tourists seeking a complete, high-quality hospitality experience. Role Summary We are seeking a sharp, highly capable, and multi-talented Operations All-Rounder to act as the central pillar of our property. You will not just be standing behind a desk; you will own the front-of-house operations, drive room sales, manage OTA listings, and ensure flawless guest experiences. Because we operate with a lean, highly efficient team, this role requires a proactive professional who can seamlessly transition between taking B2B sales calls, checking in guests, and coordinating with housekeeping and F&B staff. Key Responsibilities 1. Reservations & Revenue Management (Tech & OTA) * Manage end-to-end reservations using eZee Absolute (PMS) and eZee Centrix (Channel Manager). * Monitor and update inventory across all major OTAs (MakeMyTrip, Booking.com, Agoda, Goibibo) to prevent double-bookings and optimize daily rates. * Process direct bookings via phone, WhatsApp, and Google Business Profile to minimize OTA commission leakage. * Coordinate seamlessly with the F&B team using Petpooja POS to ensure accurate room billing and track liquor/food orders. 2. Sales & B2B Outreach * Actively build and maintain a database of local and regional Travel Agents, particularly focusing on the high-volume Gujarat corridor (Ahmedabad, Surat, Rajkot). * Distribute B2B tariff sheets and negotiate direct net rates or commission structures to secure steady weekend group bookings. * Upsell property amenities, specifically leveraging our active liquor license and F&B offerings, to arriving guests. 3. Guest Experience & Front Desk Operations * Execute swift, welcoming check-ins and check-outs. * Act as the primary point of contact for all guest requests, maintaining strict, high-quality SOPs for service delivery. * Handle and immediately resolve high-impact guest escalations (e.g., maintenance issues, delays) to protect our online reputation and secure 5-star reviews during our critical launch phase. * Navigate the operational dynamics and enforce boundaries required when managing a property with an active bar and liquor license. 4. Operational Coordination * Act as the command center for a lean core team, directing our housekeeping staff (2) and kitchen/bar staff (3) to ensure rooms are turned over efficiently and room service is prompt. * Enforce energy management protocols (ensuring ACs/geysers are switched off upon checkout) to optimize property running costs. Qualifications & Requirements * Minimum 3-5 years of experience in front office, reservations, or boutique hotel management. * Proven hands-on experience with eZee (or similar cloud PMS/Channel Managers) and familiarity with POS systems (experience with Petpooja is highly preferred). * Strong verbal and written communication skills in English and Hindi (knowledge of Gujarati is a strong bonus). * Exceptional de-escalation skills and a metrics-driven approach to customer satisfaction. * Ability to thrive in a fast-paced, multi-tasking environment without requiring micromanagement. Why Join Us? This is a ground-floor opportunity to take ownership of a property's operational success from day one. You will have direct input into shaping SOPs, immediate visibility into your impact on revenue, and the opportunity to earn performance bonuses based on the direct, commission-free sales you generate. How to Apply: Please submit your updated resume and a brief note detailing your experience with hotel management software (PMS/Channel Managers) and OTA handling.
Pay: ₹26,979.67 - ₹29,898.83 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
