An IT support specialist is responsible for maintaining an organization's computer systems, resolving technical glitches, and ensuring employees can work without digital disruptions. They act as the first point of contact for troubleshooting hardware, software, and network issues. [1, 2, 3]Key Responsibilities
- Troubleshooting: Diagnose and resolve hardware, software, and network errors.
- System Setup: Install, configure, and maintain workstations, laptops, printers, and peripherals.
- User Support: Manage user accounts, permissions, and assist with onboarding new hires.
- Ticketing Management: Log, prioritize, and track support requests using IT service management systems.
- Maintenance: Apply software patches, updates, and perform routine backups. [1, 2, 3, 4]
Essential Skills and Qualifications
- Technical Knowledge: Familiarity with operating systems (Windows, macOS), networking protocols, and basic cybersecurity principles.
- Soft Skills: Strong communication, active listening, and customer service skills to assist non-technical users.
- Problem-Solving: Analytical thinking and the ability to diagnose issues efficiently.
- Education/Experience: Often requires a bachelor’s degree in Computer Science or IT, alongside certifications like CompTIA A+, Network+, or Microsoft Certified Professional.
Pay: ₹17,000.00 - ₹22,000.00 per month
Work Location: In person
