Job Title: Receptionist cum Telecaller
Organization: Reliance Animation Academy
Location: Patna, Bihar
Employment Type: Full-time
Job Summary
Reliance Animation Academy is seeking a dynamic, well-spoken, and customer-focused Receptionist cum Telecaller to manage front office operations and handle inbound/outbound calls. The ideal candidate should possess excellent communication skills, a professional attitude, and the ability to guide prospective students regarding the academy's courses and services.
Key ResponsibilitiesReception Duties
- Welcome and assist walk-in students, parents, and visitors professionally.
- Manage the front desk and maintain a positive first impression of the academy.
- Handle incoming calls, emails, and inquiries.
- Schedule appointments and counseling sessions.
- Maintain visitor records and student inquiry registers.
- Coordinate with faculty and counselors for appointments and follow-ups.
Telecalling Duties
- Make outbound calls to prospective students from provided databases.
- Follow up on leads generated through digital marketing campaigns, seminars, and walk-ins.
- Explain course details, fee structure, and admission procedures.
- Convert inquiries into admissions through regular follow-up.
- Maintain accurate records of calls and update the CRM or inquiry register.
- Achieve daily and monthly calling and follow-up targets.
Required Skills
- Excellent verbal and written communication skills (Hindi and English).
- Good interpersonal and customer service skills.
- Basic computer knowledge (MS Office, Email, Internet).
- Strong convincing and counseling abilities.
- Ability to multitask and work in a fast-paced environment.
- Professional appearance and positive attitude.
Qualification
- Graduate in any discipline (preferred).
- Diploma or certification in Office Administration or Customer Service is an added advantage.
Experience
- 0–2 years of experience in Reception, Telecalling, Customer Service, or Education Counseling.
- Freshers with excellent communication skills are also encouraged to apply.
Salary
- ₹12,000 – ₹15,000 per month (based on experience and performance)
- Incentives may be offered based on admission conversions.
Working Hours
- 10:00 AM – 6:00 PM
- 6 days a week (Weekly off as per academy policy)
Why Join Us?
- Friendly and professional work environment.
- Career growth opportunities in the education sector.
- Performance-based incentives.
- Skill development and training programs.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
