Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
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Cleans and maintains areas of responsibility according to set standards and procedures.
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Replenish guest supplies.
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Organize and clean equipment’s for daily tasks, such a personal equipment & chemicals.
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Collect daily allocations of rooms and keys. Ensure worksheet is kept up to date throughout shift, and keys are signed out& in and kept securely.
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Communicate all necessary information such a, sick guest, pet in-house and others.
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Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent, Talent Coach or office coordinator.
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Ensure guests requests are promptly and courteously met
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Report damage or malfunction in hotel rooms/areas to Supervisor
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Maintain equipment in a proper state of cleanliness and repair
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Maintain a section room report as well as a daily productivity report
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Attend daily briefings with supervisor and takes on daily assigned tasks
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Reports lost and found articles to the security office immediately
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Handle guest complaints, reporting them to Supervisor immediately
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Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
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Record room status in allocated section accurately
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Comply with hotel’s health, safety and hygiene policy
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Adhere to personnel grooming and hygiene standards
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Attend meetings and training sessions as required
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Carries out additional duties assigned by his/her Supervisors.
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Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
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Fully understands the difference in guest levels (VIPs) and Room Categories
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Ensure all OH&S legislation, policies and procedures are adhered to
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Be familiar with property safety, first aid and fire and emergency procedures
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Log security incidents and accidents in accordance with hotel requirements
Qualifications
Minimum 1 year of experience preferably in luxury hotel
Post-Secondary Education or relevant qualifications in Hotel Management
Additional Information
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Oral and written fluency in English
