About the Company
Checkaro Verifications Private Limited is a background verification (BGV) services company committed to helping organizations make informed and confident hiring decisions. We specialize in conducting thorough, accurate, and timely employee background checks, including education, employment, address, criminal, and reference verifications. With a strong focus on quality, compliance, and client satisfaction, Checkaro Verifications partners with businesses across industries to build trust and ensure a safe, reliable workforce.
Position Overview
Job Title: Team Leader – Background Verification (BGV)
Location: Bangalore
Reporting To: Operations Manager
Experience Required: 3+ Years (Background Verification industry, with client onboarding, retention and delivery experience)
Role Summary
We are looking for an experienced Team Leader to manage the end-to-end Background Verification (BGV) process. The role involves coordinating with external verification agencies, building and maintaining strong client relationships, and providing regular operational updates to the Operations Manager.
Key Responsibilities
- Manage the end-to-end Background Verification (BGV) process, from case initiation to closure, ensuring accuracy, timeliness, and compliance with defined SLAs.
- Liaise and coordinate with external verification agencies for conducting checks (education, employment, address, criminal, reference, etc.), ensuring quality and turnaround time standards are met.
- Build, strengthen, and manage client relationships, acting as a key point of contact for operational matters and ensuring high levels of client satisfaction.
- Manage client onboarding, including understanding requirements, setting up processes, and ensuring a smooth transition into BGV operations.
- Focus on client retention through consistent service delivery, proactive communication, and timely issue resolution.
- Ensure end-to-end client delivery is met as per agreed SLAs, quality standards, and timelines.
- Monitor case progress, identify bottlenecks/discrepancies, and take corrective action to ensure smooth operations.
- Ensure adherence to internal processes, quality standards, and compliance/regulatory requirements throughout the verification lifecycle.
- Track key operational metrics (TAT, accuracy, productivity, agency performance) and maintain trackers/MIS.
- Provide regular updates and reports to the Operations Manager on client status, agency performance, and overall operational health.
- Handle escalations from clients and ensure timely resolution, escalating to the Operations Manager where required.
- Support process improvements and standardization initiatives to enhance efficiency and reduce turnaround times.
Required Skills & Competencies
- Strong understanding of the end-to-end BGV process and industry practices.
- Proven experience managing relationships with verification agencies/vendors.
- Strong client relationship management, onboarding and retention skills.
- Good communication and coordination skills with the ability to liaise with multiple stakeholders.
- Proficiency in MS Excel/Office and reporting tools.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Ability to work independently and provide regular, structured updates to leadership.
Eligibility Criteria
- Minimum 3+ years of experience in a Background Verification (BGV) company.
- Demonstrated experience in client onboarding, client retention and client delivery.
- Graduate in any discipline (preferred).
Other Details
Work Location: Bangalore
Employment Type: Full-Time
Benefits:
Work Location: In person
