Job Description – Service Engineer Coordinator
Position: Service Engineer Coordinator
Department: Service / After-Sales
Location: Chennai
Experience: 1–3 Years
Key Responsibilities
- Coordinate daily service calls and customer complaints.
- Schedule and assign service engineers for customer visits.
- Coordinate with customers regarding service requirements and visit schedules.
- Follow up with service engineers on job status and completion.
- Maintain service reports, job cards, and customer records.
- Coordinate spare parts and other service requirements with internal teams.
- Monitor pending service complaints and ensure timely closure.
- Prepare daily/weekly service status reports for management.
- Coordinate with Sales, Production, and Service teams for after-sales support.
Skills & Qualifications
- Diploma / ITI / B.E. / B.Tech in Mechanical, Electrical, Electronics, or related field.
- Basic knowledge of mechanical and electrical systems.
- Good troubleshooting and problem-solving skills.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
