Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Business Requirements Analysis
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and deliver timely solutions, contributing to the overall efficiency and reliability of business processes.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to streamline issue resolution processes and improve system performance.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Coordinate cross-functional communication to ensure alignment on system updates and incident management.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Business Requirements Analysis.
- Strong analytical skills to interpret complex business needs and translate them into actionable requirements.
- Experience in troubleshooting and diagnosing issues within software applications and business systems.
- Ability to collaborate effectively with technical and non-technical stakeholders to gather and clarify requirements.
- Familiarity with documentation and reporting tools to maintain clear records of issues and resolutions.
- Excellent communication skills to facilitate discussions and convey technical information clearly.
Additional Information:
- The candidate should have minimum 5 years of experience in Business Requirements Analysis.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
