We are looking for an experienced Customer Service Executive with a strong background in logistics and operations. The ideal candidate will handle customer coordination, shipment tracking, issue resolution, and act as a bridge between clients, operations, and transport partners/ carriers to ensure smooth end-to-end delivery.
Key Responsibilities
- Handle customer queries related to pickups, deliveries, delays, PODs, billing, and service issues
- Coordinate with customers, operations, and carriers for smooth shipment movement
- Track shipments and proactively update customers on status
- Resolve customer complaints within defined schedules and escalate when required
- Maintain accurate records of customer interactions, complaints, and resolutions
- Support onboarding of new customers and explain logistics processes clearly
- Ensure service quality, and customer satisfaction
- Assist in preparing reports related to customer service performance
Required Skills & Qualifications
- Minimum 1–2 years of experience in customer service within logistics / courier / transportation / supply chain
- Strong command over English and Hindi.
- Strong understanding of logistics operations, shipment lifecycle, and documentation
- Excellent communication skills (verbal & written)
- Good problem-solving and coordination skills
- Ability to handle pressure and manage multiple customers simultaneously
- Proficiency in MS Excel, email communication, and CRM systems
- Knowledge of POD, UTR, invoicing, and escalation handling is an advantage
Preferred Qualifications
- Experience working with logistics aggregators, courier companies, or 3PLs
- Exposure to B2B customer handling
- Familiarity with regional and interstate logistics operations
Benefits
- Competitive salary (based on experience)
- Growth opportunities in a fast-growing logistics environment
- Supportive and collaborative work culture
How to apply:
If you are interested and meet the above requirements, please apply by sending your resume and portfolio to [email protected] or connect to 8891735562
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
Ability to commute/relocate:
- Eranhipalam, Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you fluent in spoken and written English? (This is a mandatory requirement.)
- Are you fluent in spoken Hindi? (Mandatory)
- Please specify your total years of experience in logistics, courier, or transportation customer service.
Work Location: In person
