Location – Hyderabad #LI Hybrid
Key Responsibilities:
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Define and implement the strategic roadmap for deployment operations.
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Ensure deployment processes align with broader marketing and organizational goals.
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Serve as the primary point of contact for senior stakeholders, ensuring their requirements are reflected in deployment strategies.
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Present high-level updates and key metrics to executive leadership.
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Analyze and report on deployment success trends, identifying areas for improvement across projects and teams.
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Establish KPIs for the team and evaluate their contributions against organizational expectations.
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Advocate for new technologies and processes that optimize deployment operations.
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Drive continuous improvement initiatives by identifying inefficiencies and recommending solutions.
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Own the risk mitigation strategy for deployment processes, ensuring organizational compliance and security protocols are met.
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Take ultimate responsibility for resolving systemic challenges impacting deployment success.
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Act as a bridge between Deployment Specialists, QA teams, Marketing Automation teams, and Customer Experience teams.
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Lead efforts to streamline workflows across global teams.
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In deployment setup, ensure accurate DE configurations, confirm counts with validation reports from MDS / Data Ops team, and monitor both post-deployment and ongoing sends, troubleshooting with the Product / CEP team as needed.
Essential Requirements:
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7+ years of experience in market research or within specialist agencies.
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Extensive experience managing multi-methodology market research projects across multiple markets.
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Proven ability to work in regional and commercial primary market research teams, collaborating effectively within a matrix and cross-functional environment.
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Expertise in project management, including scoping, defining deliverables, developing business cases, and reporting at a senior level, with strong communication, persuasive presentation, and credibility.
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Strong business acumen and solution-oriented mindset, including proficiency in budget and P&L management.
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Experience managing remote relationships and delivering on-shore/off-shore capabilities.
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Preferred: Familiarity with pharmaceutical disease areas, combined with strong leadership and communication skills.
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
