Job Title: Customer Support Executive
Industry: Jewellery- E-commerce Retail
Location: Bandra
Vacancy: 1
Experience: 3–5 Years
Qualification: Graduate in any discipline
Job Type: Full-time
Job Summary
We are looking for a proactive and customer-focused Customer Support Executive to deliver exceptional customer service throughout the customer journey. The ideal candidate should have excellent communication skills and experience handling customer interactions across multiple channels, ensuring a seamless pre-sales and post-sales experience.
Key Responsibilities
- Manage end-to-end customer interactions, from pre-sales inquiries to post-sales support.
- Handle customer communication via phone calls, WhatsApp, and email in a professional and timely manner.
- Respond to product inquiries, order status requests, delivery updates, returns, exchanges, and customer feedback.
- Resolve customer issues efficiently while ensuring high levels of customer satisfaction.
- Coordinate with internal teams such as Sales, Operations, Logistics, and Production to ensure smooth order execution.
- Maintain accurate customer records and update CRM systems.
- Follow up with customers to ensure timely resolution and enhance customer experience.
- Build long-term customer relationships to improve retention and repeat business.
Required Skills & Qualifications
- Graduate in any discipline.
- 2–5 years of experience in Customer Support, Customer Service, or Client Relationship roles.
- Excellent verbal and written communication skills in English and Hindi (additional languages are an advantage).
- Experience handling customer interactions via phone, WhatsApp, and email.
- Strong problem-solving and conflict-resolution skills.
- Good knowledge of MS Office and CRM software.
- Ability to multitask and work in a fast-paced environment.
Preferred Candidate
- Experience in the Jewellery, Luxury Retail, Fashion, E-commerce industry will be preferred.
- Customer-centric approach with strong interpersonal skills.
- Detail-oriented and highly organized.
What We Offer
- Competitive salary.
- Professional and collaborative work environment.
- Career growth opportunities.
- Opportunity to work with a leading Jewellery brand.
Job Type: Full-time
Apply Now!
Interested candidates can share their updated resume to [email protected] along with their Current CTC, Expected CTC, and Notice Period.
Pay: ₹500,000.00 - ₹600,000.00 per year
Work Location: In person
