- Handle front office operations and welcome customers, visitors, and service-related enquiries.
- Attend incoming customer calls and provide basic information regarding service support.
- Make regular CRM calls to existing customers for service follow-up and customer satisfaction.
- Follow up with customers regarding scheduled maintenance, service requirements, and pending complaints.
- Maintain and update customer and machine details in the CRM system.
- Coordinate with Service Engineers and the After-Sales Service team for customer requirements.
- Track open service calls and follow up for timely closure.
- Contact customers after service completion to collect feedback and ensure satisfaction.
- Schedule service appointments and coordinate with customers for machine inspections and maintenance.
- Record customer complaints, enquiries, feedback, and follow-up details accurately.
- Prepare daily/weekly CRM calling reports and service follow-up reports.
- Coordinate with spare parts and service teams regarding customer requirements.
- Support the service team in warranty, AMC, service contract, and customer documentation.
- Maintain proper records of customer communications and service history.
- Ensure professional communication and a positive customer experience.
- Perform other front office and back-end service coordination activities as assigned.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
