Handling all logistics related queries which will be routed from the CS team through
mails, chats, and calls.
Closing urgent deliveries, POD, disputed cases raised from customers
Closing all the cases for customers within defined TAT.
Need to take ownership and close customer queries with a positive response.
Enhances organization reputation by accepting ownership for accomplishing new and
different requests.
Having a weekly review with courier partners for improvisation on TAT and
maintaining a quality of deliveries.
Working with the CS team and other team members to improvise the process and
enhance the quality of service for customers.
Engaging with a cross functional team.
Handling day to day logistics operations and interacting with different teams
warehouse, finance, retail stores.
Monitor dispatch to deliver TAT and prepare the action plan for further improvement.
Conduct Weekly performance meetings with LPs to provide feedback.
Proactive actions on the basis of data analysis.
Identify the stuck shipments and provide Tat for tail shipment
Dispatch to in transit delays.
Manage non delivery related issues.
Marketplace operations closure.
Shipment cycle closure.
Generating SCM reports.
Reverse pickups handling and monitoring.
Eligibility Criteria:
❖ should have Good Communication Skills and Convincing Power.
❖ Applicants must have a minimum of 2 years of experience in Ecommerce customer
service, Operations or Logistics.
❖ Applicants from E-commerce or logistics background are preferred.
❖ Age Limit: - 20 - 37 years
❖ Excel Knowledge is a must.
❖ Educational Qualifications – HSC & Any Graduate
❖ Location –Lower Parel (West)
❖ Shift -Rotational Shift – (Morning 10 to 7 pm & Afternoon 12 to 9 pm)
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
