Job Title: Customer Care Representative (E-commerce)
Job Summary:
We are looking for a Customer Care Representative with an e-commerce background to provide excellent customer support across multiple channels and ensure a seamless customer experience.
Key Responsibilities:
- Handle customer queries via call, chat, email, WhatsApp, and social media.
- Assist customers with orders, abandoned carts, exchanges, returns, and refunds.
- Resolve customer complaints and coordinate with internal teams for order and delivery support.
- Stay updated on products, offers, and promotions.
- Ensure customer satisfaction, retention, and repeat business.
Qualification:
- Graduate (preferred).
- 2-5 years of experience in customer support, preferably in an e-commerce company.
Skills:
- Excellent communication and customer handling skills.
- Experience with e-commerce platforms/marketplaces and CRM tools preferred.
- Basic MS Office knowledge and ability to multitask.
MALE/FEMALE
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
