Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
4 to 8 years of experience in Order Management or related roles.-
Strong knowledge of the Order-to-Cash (O2C)
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Serve as the primary point of contact for customer order-related inquiries via email or CRM.
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Create, process, and manage customer orders and quotations accurately in SAP ERP.
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Manage order modifications, shipping updates, and ensure timely fulfillment and delivery tracking.
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Analyze the backlog orders and fulfil the orders by cross shipping.
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Reach out to internal stakeholders to fix the order blocks
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Handle returns and process credit/debit notes or billing corrections as necessary.
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Collaborate with internal teams such as Sales, Logistics, Finance, and Customer Service to ensure seamless order processing and resolution of issues.
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Utilize Salesforce (SFDC) CRM to maintain and track customer communication and order status.
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Ensure accuracy and completeness in all transactions and documentation.
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Proactively identify and implement process improvements in the order management workflow.
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Build and maintain strong relationships with internal stakeholders to support customer satisfaction and operational excellence.
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Ensure compliance with company policies, procedures, and audit requirements.
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Any Graduate / bachelor’s degree
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Proficiency in SAP ERP and Salesforce CRM (SFDC)
