myG is looking for an experienced Area Manager – Service to oversee the operations and business performance of assigned myG Care service centers. The role involves managing service operations, customer experience, inventory control, audit compliance, and team performance across multiple locations.
Key Responsibilities
- Manage daily operations of service centers
- Ensure customer satisfaction and timely complaint resolution
- Monitor branch business performance and service KPIs
- Handle inventory, spare management, and audit compliance
- Lead and develop service teams across branches
- Conduct branch visits and operational reviews
- Coordinate with internal teams and service partners
Requirements
- Minimum 5+ years experience in After-Sales Service / Support Operations
- Diploma or Graduation in relevant field
- Experience in Consumer Electronics / Mobile / Service Operations preferred
- Strong leadership, communication, and team management skills
- Willingness to travel within assigned region
Preferred Skills
✔ Team Leadership
✔ Customer Service Management
✔ Operations & Inventory Management
✔ Analytical & Reporting Skills
✔ Good Team Player
Benefits
✔ Attractive Incentives
✔ Career Growth Opportunities
✔ Dynamic Work Environment
✔ Opportunity to work with Kerala’s leading retail service network
Location : Ernakulam, Thrissur
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Food provided
- Health insurance
Work Location: In person
