The Senior Problem Manager plays a vital role within the Product Technology Group by reinforcing best practices while mitigating risks of introducing new technology services. As part of the Change Management Team you will ensure changes are appropriately and accurately logged, reviewed and approved, while maintaining and enforcing the processes and procedures that govern ITSM Change Management. The Change Manager will interact with and drive communication and planning across Leadership, Project, Business, Compliance and Technical teams. As a partner to the Problem Management team, you will support the Problem Management process by advising on documentation requirements, process expectations and best practices as needed.
Receive and maintain a record of all technical change requests, ensuring records provide complete information as is required for quality assurance testing, deployment planning, roll back processes and risk mitigation.
Ability to lead, influence others, and move toward a common goal, interfacing with individuals at all levels of the organization to establish effective working relationships.
Robust time management skills, diligent and conscientious approach, able to work under pressure, organize and prioritize a busy workload, and adapt to fit the changing needs of the business.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
