A Hotel General Manager is the property's chief executive, responsible for overseeing all departments—such as front office, food and beverage, housekeeping, and sales. They drive strategic growth, ensure exceptional guest experiences, maximize profitability, and manage budgets to meet financial and operational goals. [1, 2, 3]Key Responsibilities
- Financial & Revenue Management: Oversees the annual operating budget, profit and loss (P&L) performance, and capital improvements. Analyzes financial metrics and collaborates with revenue managers to set pricing and drive occupancy. [1, 2, 3]
- Operational Oversight: Manages day-to-day operations by coordinating with department heads to maintain service standards across the property. Conducts regular property walkthroughs and ensures compliance with health, safety, and security regulations. [1, 2]
- Guest Experience & Reputation: Acts as the primary brand ambassador. Personally handles VIP guests, resolves escalated complaints, and monitors online reviews on platforms like Google and TripAdvisor to enhance the hotel’s image. [1, 2, 3]
- Human Resources & Leadership: Recruits, trains, and develops staff. Fosters a positive work culture, evaluates performance, and ensures optimal staffing levels across all shifts. [1, 2, 3]
- Sales & Marketing: Works alongside the sales team to develop marketing campaigns, packages, and promotions aimed at attracting target demographics and corporate clients.
Pay: ₹70,000.00 - ₹120,000.00 per month
Benefits:
Work Location: In person
