Company: Vertex Group
Process: Blended – Voice & Chat Support
Profile: Customer Support Executive
Location: Sector 20, Phase 3, Gurgaon
Salary: Up to ₹27,000 CTC per month
Working: 6 Days a Week
Shift: Rotational Shifts
Off: Rotational Off
Interview: Walk-in Interview
Joining: Immediate Joiners Preferred
Job Responsibilities:
- Handle customer queries and concerns through voice calls and chat support.
- Assist customers with order-related queries, including order status, delays, cancellations, refunds, and delivery issues.
- Resolve customer complaints professionally and provide appropriate solutions.
- Coordinate with delivery partners and restaurants whenever required to resolve customer issues.
- Maintain a high level of customer satisfaction through effective communication and quick resolution.
- Follow Zomato’s process guidelines, policies, and standard operating procedures.
- Accurately record customer interactions and update relevant information in the system.
- Escalate complex or unresolved issues to the appropriate team.
- Maintain quality, productivity, and customer service standards.
- Handle multiple customer interactions efficiently in a fast-paced environment.
- Demonstrate empathy, patience, and professionalism while interacting with customers.
Candidate Requirements:
- good communication skills.
- Comfortable handling both voice and chat support.
- Good typing and computer skills.
- Customer service experience preferred.
- Ability to work in rotational shifts and rotational offs.
- Candidates who can join immediately will be preferred.
Interview Details:
Walk-in Interview – Apply Now! Pooja Hr
Interested candidates can share their updated CV and visit for the walk-in interview.
Pay: ₹25,000.00 - ₹27,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Location:
- Gurugram, Haryana (Required)
Work Location: In person
