*CRM Executive - Final Job Description for Posting*
*Job Title*: CRM Executive
*Location*: Nagpur, Maharashtra
*Job Type*: Full-time
*Roles & Responsibilities*:
- Inbound/outbound calls, emails और WhatsApp पर customer queries handle करना
- CRM software में सभी customer interactions और data समय पर update करना
- Customer complaints को track करके 24-48 घंटे में resolution देना
- Repeat sales और retention के लिए customers से follow-up लेना
- Daily/weekly reports बनाकर Team Lead को भेजना
- Sales और Support team के साथ coordinate करना
*Requirements*:
- *Education*: Graduate in any stream, BBA/MBA preferred
- *Experience*: 0-2 years, Freshers can apply
- *Skills*: MS Excel, Zoho CRM/Salesforce की basic knowledge, Hindi + English communication
- *Other*: Customer-first attitude, patience, target oriented
*Salary*: ₹18,000 - ₹30,000 per month + Performance Incentives
*Working Days*: 6 days, rotational off
*Perks*: PF, ESIC, Incentives, Growth to Team Lead
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
