UNITTAS Multispeciality Hospital – Job Description for Enquiry Executive
Position Title: Enquiry Executive
Department: Enquiry Department
Location: Unittas Multispeciality Hospital – (Branch)
CONTACT: 72990 48911 /
Key Responsibilities:
Patient Enquiry & Appointment Handling:
· Receive incoming calls through landline, website, and CUG numbers and respond courteously.
· Record patient details and understand their medical needs to connect with the appropriate department or doctor.
· Coordinate with doctors to check availability and confirm appointment slots.
· Schedule, reschedule, or cancel appointments as required and update the system immediately.
· Generate and verify appointment OTPs for confirmed bookings and cancel them in case of appointment withdrawal.
· Handle new patient registrations and ensure accurate data entry in the hospital system.
· Guide patients regarding consultation timings, doctor schedules, and hospital facilities.
Follow-Up & Patient Interaction:
· Make periodic follow-up calls to patients’ post-consultation to enquire about their health condition and satisfaction.
· Coordinate with doctors for patient-related updates and relay accurate information to patients or their attendants.
Pay: ₹15,250.00 - ₹25,000.00 per month
Work Location: In person
