Noida, Uttar Pradesh
Job Summary
Provide first-level support for hardware, software, and network-related issues.
Respond to user queries via phone, email, chat, or ticketing tools.
Log, track, and update incidents and service requests in the ticketing system.
Troubleshoot basic desktop, laptop, printer, and application issues.
Escalate unresolved issues to the appropriate support teams.
Follow standard operating procedures (SOPs) and service desk processes.
Key Responsibilities
Basic understanding of Windows operating systems and Microsoft Office applications.
Knowledge of computer hardware, networking concepts, and troubleshooting fundamentals.
Good verbal and written communication skills.
Strong problem-solving and analytical abilities.
Skill Requirements
Other Requirements
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