Job Description – Sales & Service Engineer
Job Title: Sales & Service Engineer
Location: Coimbatore (Travel across Tamil Nadu and other states as required)
Job Summary
We are looking for a motivated Sales & Service Engineer to promote, sell, install, and support laboratory equipment and solutions. The ideal candidate should have strong technical knowledge, excellent communication skills, and a customer-focused approach to build long-term relationships while achieving sales targets.
Key Responsibilities
Sales Responsibilities
- Identify and develop new customers in industries, research laboratories, educational institutions, hospitals, and food testing laboratories.
- Visit customers regularly to understand their requirements and recommend suitable laboratory solutions.
- Prepare quotations and follow up with customers until order closure.
- Achieve monthly and annual sales targets.
- Build and maintain strong relationships with customers, consultants, and procurement teams.
- Coordinate with internal teams for order processing and timely delivery.
- Maintain accurate records of customer interactions, quotations, and sales activities in the CRM.
Service Responsibilities
- Install, commission, and demonstrate laboratory instruments and equipment.
- Provide preventive maintenance and breakdown service at customer sites.
- Diagnose and troubleshoot equipment issues efficiently.
- Calibrate and verify equipment performance where applicable.
- Train customers on the proper operation and routine maintenance of instruments.
- Prepare service reports after every customer visit.
- Coordinate with suppliers for technical support and spare parts when required.
Qualifications
- Diploma/B.E./B.Tech in Mechanical, Electrical, Electronics, Instrumentation, Biomedical, Chemical Engineering, or a related field.
- Freshers with good technical aptitude or candidates with 1–5 years of relevant experience are welcome.
Required Skills
- Good communication and presentation skills.
- Strong technical and troubleshooting abilities.
- Basic knowledge of laboratory equipment and instruments.
- Ability to understand customer requirements and recommend appropriate solutions.
- Proficiency in MS Office.
- Willingness to travel extensively.
- Valid two-wheeler driving license (preferred).
Preferred Experience
- Experience in laboratory instruments, analytical equipment, scientific products, or industrial equipment sales and service.
- Knowledge of laboratory operations and calibration is an added advantage.
Key Performance Indicators (KPIs)
- Monthly sales target achievement.
- Number of customer visits per week.
- New customer acquisition.
- Quotation-to-order conversion rate.
- Service response time.
- First-time issue resolution rate.
- Customer satisfaction and repeat business.
- Timely submission of visit and service reports.
What We Offer
- Competitive salary with performance incentives.
- Travel allowance and reimbursement.
- Product and technical training.
- Career growth opportunities.
- Opportunity to work with leading laboratory brands and technologies.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
