About the Role:
We are hiring a Customer Support Executive to handle email and CRM-based support for US clients during night shift hours.
This role is focused on structured support tasks, not voice calling.
What You’ll Actually Do Daily:
- Respond to customer queries via email and CRM tools
- Update customer records and track tickets
- Follow SOPs to resolve client issues efficiently
- Coordinate with internal teams for escalations
- Maintain response time and quality benchmarks
Who This Is For:
- Someone who prefers structured, process-driven work
- Comfortable working in night shifts consistently
- Strong written English (this is non-negotiable)
Requirements
- 6 months to 2 years experience in:
- Customer Support / Back Office / VA
- Familiarity with:
- Gmail, Google Sheets, CRM tools
- Stable work discipline (no frequent leaves, no excuses)
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Language:
Location:
- Kolkata, West Bengal (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
