Key Responsibilities
- Respond promptly and professionally to customer queries via phone, email, chat, and social media.
- Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
- Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
- Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
- Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
- Assist in improving customer support processes and share customer feedback with the relevant teams.
- Contribute to the creation of help center articles, FAQs, and internal documentation as needed.
Required Skills & Qualifications
- 1–3 years of experience in a customer service or support role (preferably in e-commerce, IT, SaaS, telecom, or retail).
- Excellent verbal and written communication skills in English .
- Strong problem-solving skills and a calm, customer-first approach even in high-pressure situations.
- Ability to handle multiple queries at once, manage time effectively, and prioritize tasks.
Job Types: Full-time, Fresher
Contract length: 6 months
Pay: ₹15,000.00 - ₹30,914.91 per month
Application Question(s):
- Are you ready for the Mota Varacha location?
Location:
- Surat, Gujarat (Preferred)
Work Location: In person
