The Operations Head is responsible for leading and managing the organization's day-to-day operations to ensure efficiency, productivity, quality, and profitability. The role develops operational strategies, oversees multiple departments, implements process improvements, ensures compliance with company policies, and drives operational excellence while supporting business growth.
Key Responsibilities
- Develop and implement operational strategies aligned with the company's business objectives.
- Oversee daily operations across all departments to ensure smooth and efficient workflows.
- Establish and monitor Key Performance Indicators (KPIs) to measure operational performance.
- Identify operational bottlenecks and implement process improvements to enhance productivity and reduce costs.
- Lead, mentor, and develop department managers and team leaders.
- Ensure compliance with company policies, legal requirements, and industry standards.
- Prepare and manage operational budgets, forecasts, and resource allocation.
- Monitor operational expenses and identify cost-saving opportunities without compromising quality.
- Coordinate with HR, Finance, Sales, Business Development, and other departments to achieve organizational goals.
- Develop and implement Standard Operating Procedures (SOPs) to maintain consistency across operations.
- Analyze operational reports and present recommendations to senior management.
- Manage risks and implement contingency plans to minimize business disruptions.
- Oversee vendor and supplier performance to ensure quality service delivery.
- Lead organizational change initiatives and continuous improvement programs.
- Ensure high levels of customer satisfaction through effective service delivery.
Qualifications
- Bachelor's Degree in Business Administration, Operations Management, Engineering, or a related field.
- Master's Degree (MBA or equivalent) is an advantage.
- Minimum of 3 years of operations management experience, with at least 3–5 years in a senior leadership role.
- Experience managing multi-site or multi-functional operations is preferred.
- Strong knowledge of operational planning, budgeting, and performance management.
Required Skills
- Strategic Planning
- Leadership and Team Management
- Process Improvement
- Budgeting and Financial Management
- Project Management
- Data Analysis and Reporting
- Risk Management
- Decision-Making and Problem Solving
- Negotiation and Vendor Management
- Excellent Communication and Interpersonal Skills
- Time Management and Organizational Skills
- Proficiency in Microsoft Office and ERP/Operations Management Systems
Pay: ₹50,000.00 - ₹60,000.00 per month
Application Question(s):
- Can you join immediately?
- What is your salary expectation?
Education:
Experience:
- Operations management: 3 years (Required)
Location:
- Mumbai, Maharashtra (Mumbai) (Required)
Work Location: In person
