Key Responsibilities
1 to 3 years of experience in gold loan operations at a bank, NBFC, or gold loan company
Receive and assist customer walk-ins at the branch for gold loan inquiries and applications
Conduct gold purity assessment and assaying using fire assay, karat meter, and acid testing methods
Evaluate gold ornaments for weight, purity, and applicable loan-to-value (LTV) as per RBI guidelines
Process loan applications routed to the branch by Loan Managers (LMs), ensuring end-to-end documentation and disbursement
Verify customer KYC documents and maintain compliance with internal and regulatory norms
Coordinate with LMs and branch operations for smooth loan processing and turnaround Ensure accurate gold storage, tagging, and custodianship as per SOPs
Maintain zero deviation from audit and compliance requirements during all gold handling activities
Deliver a superior customer experience at the branch, ensuring resolution of queries and concerns What
This Role Is NOT No self-sourcing / field sales requirement No insurance or cross-sell targets (no IS mandates)
No cold calling or lead generation — walk-ins and LM-referred cases only Eligibility Criteria
Mandatory Requirements
1 to 3 years of experience in gold loan operations at a bank, NBFC, or gold loan company Hands-on experience in gold assaying — fire assay, karat meter testing, and acid testing
Prior experience working in a branch model (not DSA/field sales) Knowledge of RBI LTV norms, KYC/AML compliance, and gold loan documentation
Ability to handle branch-level loan processing independently
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Chennai, Tamil Nadu (Chennai, Kancheepuram District): Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- are you an immediate joiner ?what's your Notice period ?years of y exp. in Branch gold loan officer?what your current take home salary and notice period?
Education:
Experience:
- customer handling: 1 year (Required)
- RBI LTV norms, KYC/AML compliance gold loan documentation: 1 year (Required)
- Branch gold loan: 1 year (Required)
- gold loan operations : 1 year (Required)
- gold assaying: 1 year (Required)
Language:
- Fluent English (Required)
Location:
- Chennai, Tamil Nadu (Chennai, Kancheepuram District) (Required)
Work Location: In person
