- Develop & execute customer relationship management campaigns to increase customer loyalty
- Prepare a set of universal customer relationship procedures & apply them at every level of the company
- Maintain smooth communication with customers and promptly reply to their queries
- Respond and resolve customer complaints quickly and efficiently
- Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
- Run effective promotional activities to optimize sales growth and customer retention
- Use existing customer data to gain new leads and potential customers
- Understand previous customer attitudes to better engage current customers
- Identify new and more cost-efficient communication channels with customers
- Identify the most efficient customer interaction approaches & prioritize them accordingly
- Keep customers updated about the latest collections & special offers in order to increase sales
- Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
- Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
Thanks & Regards,
Divya
[email protected]
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
