An Automotive Warranty Manager oversees the entire warranty lifecycle, acting as the critical link between customers, dealerships, and manufacturers. Their primary goals are processing claims, ensuring strict policy compliance, mitigating financial costs, and driving customer satisfaction. Himalayas +1Core Responsibilities
- Claims Management: Overseeing the submission, processing, and tracking of warranty claims to original equipment manufacturers (OEMs).
- Policy Compliance: Ensuring all repairs, documentation, and parts returns strictly adhere to OEM guidelines.
- Audit & Rejection Control: Maintaining accurate warranty records and promptly addressing any rejected claims.
- Data Analysis: Analyzing warranty trends and claim data to identify root causes of vehicle issues and reporting findings to upper management.
- Customer Relations: Handling escalated warranty disputes to ensure customer satisfaction and brand loyalty.
- Team Training: Providing ongoing training to service advisors and technicians on evolving warranty policies and documentation. www.autojobs.com +4
Key Qualifications & Skills
- Experience: Typically 2–10 years of experience in automotive service, dealership environments, or warranty administration.
- Technical Knowledge: A strong understanding of automotive mechanical systems and diagnostic procedures.
- Software Proficiency: Advanced knowledge of Dealer Management Systems (DMS) and OEM warranty portals.
- Analytical Skills: Strong attention to detail and ability to interpret statistical data for cost control. VelvetJobs +3
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Job Types: Full-time, Permanent
Pay: From ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
