Job Summary:
We are looking for an experienced and motivated Team Leader – Insurance to manage a team of insurance executives and ensure smooth day-to-day operations. The ideal candidate will be responsible for monitoring team performance, maintaining process quality, ensuring customer satisfaction, and meeting defined business targets. This role requires hands-on knowledge of insurance processes and strong leadership skills to manage team performance and drive operational excellence.
Key Responsibilities:
- Supervise and guide a team of insurance executives in areas such as policy processing, claims handling, customer service, or renewals.
- Ensure daily targets (KPIs and SLAs) related to productivity, quality, and turnaround time are met.
- Allocate tasks effectively and monitor team workload and performance.
- Conduct regular coaching, feedback sessions, and performance reviews to develop team capability.
- Handle escalated customer issues and provide resolution in a timely and professional manner.
- Ensure adherence to regulatory guidelines, internal SOPs, and compliance standards.
- Collaborate with internal departments such as underwriting, sales, and IT to resolve operational issues.
- Generate daily/weekly/monthly reports for management on team performance, process metrics, and improvement areas.
- Assist in process audits and drive quality initiatives across the team.
- Contribute to training new team members and support continuous learning for the team.
Qualifications and Experience:
- Graduate in any discipline (Bachelor’s in Insurance, Finance, or related field preferred).
- 3–5 years of experience in the insurance industry, with at least 1–2 years in a team handling or supervisory role.
- Strong knowledge of insurance products and operations (life, health, or general insurance).
- Hands-on experience with insurance software systems, CRM tools, and MS Office (Excel, Word, Outlook).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to lead, motivate, and manage a team in a target-driven environment.
Preferred Skills:
- Knowledge of IRDAI guidelines and compliance standards.
- Experience in handling customer escalations and quality audits.
- Ability to analyze data and use insights for process improvement.
Why Join Us?
- Work with a customer-centric insurance organization with strong values and vision.
- Growth-oriented role with opportunities for career advancement.
- Supportive leadership and team culture focused on development and performance.
Job Type: Full-time
Pay: ₹15,100.00 - ₹35,000.00 per month
Work Location: In person
