At Accrete Globus Technology, we're on a mission to simplify how businesses operate. We built 6Orbit — a powerful, cloud-based process automation platform that helps Indian businesses ditch clunky legacy ERPs and work smarter. If you want to be part of a fast-growing product company that's reshaping how businesses run, this is your place.
Learn more: www.sixorbit.com
Why You'll Love Working Here
Be part of a real SaaS product company — not a services firm
Work directly with customers and make a visible, meaningful impact
Gain exposure to cutting-edge cloud technology
Collaborative, inclusive, and culturally diverse team
Clear path to grow into technical or product roles
We strongly encourage women and underrepresented groups to apply
The Role
As a Customer Support Engineer, you'll be the go-to person for our customers — helping them solve problems, understand the product, and get the most out of 6Orbit. You'll work across email, phone, and chat, and collaborate closely with our tech teams to ensure every customer issue gets resolved quickly and effectively.
This is a fantastic entry-level opportunity to build a career at the intersection of technology and customer success.
What You'll Do
- Diagnose & Troubleshoot — Research and resolve customer issues across email, phone, and chat
- Engage Customers — Ask the right questions to quickly get to the root of any problem
- Own Issues End-to-End — Track every issue through to full resolution within agreed timelines
- Escalate Smartly — Route complex issues to the right internal tech teams when needed
- Document Everything — Maintain accurate logs of issues and their resolutions for future reference
- Report & Analyse — Prepare timely, accurate reports on customer issues and trends
- Follow Up — Check back with customers to ensure issues don't recur
- Multitask Effectively — Priorities and manage multiple open cases simultaneously
What We're Looking For
Language: English, Malayalam & Tamil
- 1–2 years of experience in Customer Support
- Strong communication skills in English — Hindi, Kannada, or any regional language is a big plus
- Excellent problem-solving ability with a calm, customer-first approach
- Comfortable providing step-by-step technical guidance verbally and in writing
- A genuine curiosity and eagerness to learn new technologies
- Ability to work independently as well as thrive in a team environment
- Good organisational and time management skills — you can juggle multiple tasks without dropping the ball
Good to Know Detail Information
Working Hours: 10:00 AM – 7:00 PM
Working Days: Monday to Saturday
Location: JP Nagar, Bangalore
Experience: 0–1 Years
If you're someone who loves solving problems, enjoys helping people, and wants to grow in the tech industry — we want to hear from you!
Job Types: Full-time, Permanent
Pay: Up to ₹400,000.00 per year
Application Question(s):
- What is your current CTC?
- What is your expected CTC?
- Can you Speak Malayalam?
- Can you speak Tamil?
Work Location: In person
