About SolarSquare:
At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.
In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.
Know us a bit better through these links:
Elevation - Podcast with SolarSquare Founders
Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues
The Climate Conversations ft Solar Square
Elevation Capital - SolarSquare
Scope of Work
- Pitch solutions to a customer and explain all the features and benefits of a particular product or service.
- Prepare cost estimates and technical proposals such that it meets client's requirement.
- Help sales executives during the technical presentations
- Find prospective customers and contact customers
- Creating ‘delight’ for the customer during the project life cycle
- Assisting with adherence to project timelines
- Conflict resolution
- Tracking customer experiences across online and offline channels
- Collaborating with the internal teams to enhance customer service and brand awareness
- Identifying customer needs and taking proactive steps to maintain positive
- experiences
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
- Analyzing customer feedback on products and services offered
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Expectations
- The candidate should have excellent communication skills both written
- and verbal
- The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
- The candidate should be able to resolve conflicts with the customer
- The candidate should be a team player
- Should also have expert knowledge of tools like google sheets and MS excel. Extensive experience in gathering and interpreting customer experience
- information. Solid knowledge of online customer engagement platforms and channels
- Proficiency in MS Office
