Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Sales Cloud Incentive Compensation
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and resolutions to support knowledge sharing and continuous improvement.
- Assist in the implementation of system updates and enhancements to improve functionality.
- Monitor system performance and proactively identify potential risks or bottlenecks.
- Support junior team members by providing guidance and sharing expertise.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Sales Cloud Incentive Compensation.
- Strong analytical and problem-solving abilities related to software support and troubleshooting.
- Experience with incident management and root cause analysis in enterprise software environments.
- Ability to work with multiple system components and understand their interdependencies.
- Effective communication skills to collaborate with technical and non-technical stakeholders.
- Familiarity with software lifecycle processes and support methodologies.
Additional Information:
- The candidate should have minimum 3 years of experience in Oracle Sales Cloud Incentive Compensation.
- This position is based at our Pune office.
- A 15 years full time education is required.
