About the Role
We are looking for a Customer Support Executive to join our Bengaluru team. The role involves assisting customers, understanding their concerns, resolving product-related queries, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer queries through calls, emails, and chat.
- Understand customer concerns and provide appropriate solutions.
- Troubleshoot product-related issues and coordinate with internal teams.
- Follow up with customers and maintain accurate records.
- Collect customer feedback and share recurring issues with the team.
Requirements
- Graduation is mandatory.
- 0–3 years of experience in Customer Support/Customer Service.
- Good verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patient and customer-focused approach.
- Quick learner with a proactive attitude.
- Tally knowledge is an added advantage.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
