Service Owner

NOKIA -
India

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
IT service management
English
Analysis skills
Bachelor's degree
Organizational skills
Communication skills

Full job description

As a Service Owner, you will play a crucial role in managing and optimizing our IT services, with a specific focus on Hardware Engineering. Your responsibilities will include driving service improvement, addressing business escalations, and collaborating with IT service providers and vendors to meet agreed-upon service levels. You will also ensure efficient communication with stakeholders and drive month-end closing activities.

Manage and oversee the operational aspects of IT services within the Hardware Engineering portfolio, ensuring business continuity and user satisfaction.
Address business escalations and lead Root Cause Analysis (RCA) for incidents, driving continuous service improvement.
Establish and maintain service catalogs, ensuring accurate documentation and efficient service delivery.
Monitor service license usage and needs, keeping a close eye on total service costs and optimizing resource allocation.
Collaborate with IT service providers and vendors, managing relationships and ensuring they meet agreed-upon service performance levels (SLAs).
Work closely with Project Managers to capture and deliver service requirements, ensuring smooth project transitions.
Communicate effectively with business and IT stakeholders, providing updates and addressing their concerns.
Drive month-end closing activities from an IT support perspective, collaborating with business teams to ensure timely and accurate reporting.
Ensure asset and configuration management are handled with high-quality standards, maintaining accurate records.
Stay updated on industry trends and best practices, continuously improving our IT service offering.

Bachelor's degree in IT Engineering or a related field.
5-7 years of experience in IT Service Management, with a proven track record of success.
Strong communication skills, with fluent English language proficiency.
ITIL certification is preferred but not mandatory.
Technical understanding of IT Platforms and Tools within the Hardware Engineering ecosystem preferred but not mandatory.
Ability to work effectively with cross-regional teams and stakeholders.
Excellent problem-solving and analytical skills, with a results-driven approach.
Experience in managing and leading teams, fostering a collaborative work environment.
Strong organizational skills and attention to detail.
A passion for IT Service Operations and a commitment to delivering exceptional user experiences.

Apply Now

Jobseeker tools

Employer Tools

Browse

Stay Connected