- Oversee the day-to-day operations of the entire hotel.
- Ensure all departments operate smoothly and efficiently.
- Coordinate closely with all Heads of Departments (HODs).
- Ensure hotel standards, SOPs and service procedures are consistently followed.
- Conduct regular property inspections of guest rooms, public areas and back-of-house areas.
- Ensure the hotel is always operationally ready to receive guests.
- Monitor check-in, check-out, room allocation and guest service procedures.
- Ensure excellent guest service from arrival to departure.
- Handle VIP arrivals, group arrivals and special guest requirements.
- Personally handle escalated guest complaints and service recovery.
- Monitor guest feedback, online reviews and guest satisfaction.
- Ensure accurate billing, cash handling and proper front-office controls.
- Supervise the overall operation of restaurants, bars, banquet operations and room service.
- Ensure food and beverage service standards are maintained.
- Coordinate with Executive Chef and F&B Manager for smooth operations.
- Monitor restaurant and bar service quality, cleanliness and guest satisfaction.
- Ensure proper opening and closing procedures for all outlets.
- Monitor food, beverage and operational costs.
- Ensure responsible and professional bar operations.
- Monitor liquor inventory, stock movement and beverage controls.
- Ensure proper billing, POS procedures and cash controls.
- Ensure bar staff follow approved SOPs and responsible-service procedures.
- Coordinate with management regarding licensing and statutory compliance.
- Monitor bar sales, wastage, breakage and beverage costs.
- Ensure proper security and control of liquor storage areas.
- Coordinate with the Executive Housekeeper to maintain room and public-area standards.
- Monitor room cleanliness, room readiness and turnaround time.
- Conduct regular inspections of guest rooms and public areas.
- Ensure adequate linen, amenities and housekeeping supplies.
- Follow up on guest complaints related to cleanliness and maintenance.
- Coordinate with Engineering/Maintenance for preventive and breakdown maintenance.
- Ensure guest rooms and public areas are maintained in excellent condition.
- Follow up on pending maintenance complaints.
- Monitor preventive maintenance schedules.
- Ensure uninterrupted operation of electrical, plumbing, HVAC, lifts, kitchen equipment and other hotel systems.
- Ensure implementation of hotel security and emergency procedures.
- Conduct regular safety and security inspections.
- Coordinate with Security and Engineering during emergencies.
- Ensure fire safety equipment and emergency exits are properly maintained.
- Conduct regular fire and safety drills as required.
- Ensure compliance with health, safety and statutory requirements.
- Supervise department heads and operational teams.
- Conduct daily operational briefings and regular HOD meetings.
- Monitor staff attendance, grooming, discipline and productivity.
- Identify training requirements and coordinate staff training.
- Motivate employees and maintain good staff morale.
- Handle operational performance issues in coordination with HR.
- Monitor departmental expenses and operational costs.
- Control food, beverage, liquor, linen, amenities and other inventories.
- Review daily revenue and operational reports.
- Monitor labour costs and staffing efficiency.
- Identify areas for cost saving without compromising guest service.
- Support budgeting, forecasting and financial planning.
- Monitor key hotel performance indicators such as occupancy, ADR, RevPAR and departmental profitability.
- Coordinate with Sales & Marketing to maximise hotel revenue.
- Support upselling of rooms, restaurants, bars, banquets and other facilities.
- Monitor occupancy, room rates and business levels.
- Assist in developing strategies to increase revenue.
- Ensure effective coordination between Sales, Reservations and Operations.
- Oversee the operational execution of weddings, conferences, meetings and other functions.
- Ensure proper coordination between Banquets, F&B, Kitchen, Housekeeping, Engineering and Security.
- Inspect function halls before and during events.
- Ensure guest requirements and event specifications are properly delivered.
- Handle operational issues during major functions.
- Maintain 4-star service and presentation standards throughout the property.
- Conduct regular quality inspections.
- Monitor guest feedback and identify recurring service problems.
- Implement corrective and preventive actions.
- Ensure all departments maintain proper SOPs and operational checklists.
- Conduct daily operations meetings with HODs.
- Coordinate Front Office with Housekeeping for room readiness.
- Coordinate F&B with Kitchen and Banquets.
- Coordinate Engineering with all operational departments.
- Coordinate Security for VIPs, events and emergency situations.
- Ensure effective communication between all departments.
- Take immediate ownership of serious guest complaints.
- Investigate the root cause of complaints.
- Provide appropriate service recovery within approved authority.
- Follow up with guests to ensure satisfaction.
- Maintain records of major complaints and corrective actions.
- Review daily operational reports.
- Monitor occupancy, revenue, guest feedback and departmental performance.
- Review incident reports and maintenance reports.
- Submit operational updates to the General Manager/Management.
- Maintain proper records of major operational issues and action taken.
- Support the General Manager in all operational matters.
- Take charge of hotel operations during the GM's absence, when authorised.
- Represent management during operational meetings and important events.
- Ensure continuity of hotel operations and guest service.
- Guest satisfaction and online review scores
- Room occupancy and RevPAR
- ADR and overall revenue performance
- F&B and bar revenue
- Labour cost and productivity
- Food, beverage and liquor cost
- Guest complaint resolution
- Staff training and performance
- Quality and cleanliness standards
- Safety and statutory compliance
- SOP implementation
- Overall departmental profitability
Pay: ₹30,000.00 - ₹45,000.00 per month
Work Location: In person
