Scope:
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Lead and manage end-to-end ServiceNow programs and projects across implementation, enhancement, and transformation initiatives.
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Own project governance including scope, schedule, cost, quality, risk, and stakeholder management.
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Basic understanding of ServiceNow platform capabilities and exposure to modules such as ITSM, CMDB and ITOM.
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Drive delivery excellence and ensure alignment with business objectives and organizational strategy.
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Manage cross-functional teams and ensure seamless coordination between business and technical stakeholders.
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Establish structured project controls, reporting mechanisms, and performance tracking.
Technical Knowledge:
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Working knowledge of project management concepts and life cycle
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Basic knowledge of ServiceNow platform capabilities and architecture.
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Exposure to modules such as ITSM, CMDB and ITOM.
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Familiarity with integrations (REST/SOAP APIs, MID Server) and third-party system interfaces.
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Knowledge of SDLC methodologies (Agile, Scrum, Waterfall, Hybrid).
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Understanding of ITIL processes and Service Management best practices.
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Awareness of release management, change management, and deployment cycles within ServiceNow.
What You’ll Do:
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Develop comprehensive project plans including scope definition, milestones, resource allocation, and budgeting.
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Drive requirement workshops and ensure clear documentation of business and functional requirements.
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Monitor project progress through KPIs, dashboards, and governance reviews.
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Identify, assess, and mitigate risks and dependencies proactively.
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Manage stakeholder expectations and provide clear, consistent executive reporting.
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Facilitate Agile ceremonies or stage-gate reviews as applicable.
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Ensure smooth UAT, go-live planning, and post-implementation stabilization.
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Lead vendor management, contract adherence, and performance tracking where applicable.
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Promote continuous improvement and lessons learned for future initiatives.
What We Are Looking For:
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10 years of IT experience with strong project management background.
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Basic understanding of ServiceNow platform capabilities and exposure to modules such as ITSM, CMDB and ITOM.
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Proven track record of successfully delivering complex IT projects (ServiceNow included).
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Strong stakeholder management skills.
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Excellent risk management, problem-solving, and decision-making capabilities.
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Ability to manage multiple priorities and work in a fast-paced environment.
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Strong communication and presentation skills with executive-level exposure.
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PMP / PRINCE2 / Agile certification preferred.
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ServiceNow certifications (CSA / Implementation Specialist) are an added advantage.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
